See customer review: MSC Grandiosa
- Travel Month:
- July 2021
- Travel destination:
- Western Mediterranean
“NOT A SAFE BUBBLE CRUISE DURING A PANDEMIC--TOO MANY PEOPLE AND NOT ENOUGH SAFETY CONTROLS. TERRIBLE AND EXPENSIVE EXCURSIONS”
Questions about the MSC Grandiosa
- How did you like your cabin number 13089?
- Your comment on cabin 13089:
- The cabins are clean and nice.
- How would you rate the selection and quality of the food and beverages offered on the ship MSC Grandiosa?
- How did you like the entertainment program?
- How much did you like the sports facilities aboard the ship MSC Grandiosa?
- Would you recommend a cruise with the ship MSC Grandiosa to travelers with children?
- How do you rate the service in the bars and restaurants?
- What is your overall impression of the ship MSC Grandiosa?
- Would you like to note some more short remarks about the ship MSC Grandiosa?
- We had to eat in the same restaurant every night so it was boring. the food was OK and the service was good but our seating was very late 2145!
Questions about the tour operator MSC Cruises
- How well was the embarkation/disembarkation organized?
- How satisfied were you with the guest service on the ship?
- How would you rate the extra expenses on board (5 = very affordable, 1 = very high)
- How would you rate the cruise line's shore excursions in terms of quality and value for money?
- Would you travel again with MSC Cruises?
- no
- Comments about MSC Cruises
- Everything was in Italian, there were too many people. They did not enforce washing of hands or social distancing. The show was the same people every night just different songs. Not enough different kinds of entertainment. The pools were packed and you could never find a place to put your towel because people put their towels on a chair BEFORE breakfast.
Questions about seascanner.com
- How satisfied are you with your travel agency seascanner.com?
- Would you recommend seascanner.com?
- no
- Comments about the service of seascanner.com
- I had to BEG for information in English and all I got was German---also on the boat, I was given information in German because of this and when the excursion was cancelled--the letter was in German and we didn't understand. I could only see the MSC website in German---I couldn't change the language and also the MSC app was in German. Seascanner is hard to talk to a person or get an answer---I don't think any real people work there. I would NOT reserve with them again.
Note seascanner.com:
We regret that you are not satisfied with our service. In our Optional Booking Details we inform alle guests "Please note that all information from MSC Cruises Germany will only be available in German." We have sent you the Traveldocuments in english. Unfortunately it was not possible to receive them in spanish as you had requested. Due to our short term work it was not possible to answer earlier to your mails. We are reachable between 10.00 a.m. and 06.00 p.m. during workdays and between 10.00 a.m. and 02.00 p.m. on weekends.
We regret that you are not satisfied with our service. In our Optional Booking Details we inform alle guests "Please note that all information from MSC Cruises Germany will only be available in German." We have sent you the Traveldocuments in english. Unfortunately it was not possible to receive them in spanish as you had requested. Due to our short term work it was not possible to answer earlier to your mails. We are reachable between 10.00 a.m. and 06.00 p.m. during workdays and between 10.00 a.m. and 02.00 p.m. on weekends.
More Feedback from our customers about this ship (click for details):
Cruise in one sentence:
- wonderful
- Klassz
- Fabulously experienced
- fantastic
- Good value
- The cruise felt quite two-fold, but compared to competition rather unfavorable: on some sides it felt very good (fantastic shows, attractive swimming pools) but on the other side rather not pleasant (mediocre and very repeatable food, lack of punctuality, long waiting lines during embarkation, misin...
- It was a nice and funny time for us.
- Great
- Excellent food, facilities and entertainment.
- it was fantastic
Ship feedback:
Ship overall:
- It’s one of the best ship we cruise considering that it’s our second time in this ship, we just enjoyed being in ship, all destinations is the same except Tunisia. We love it.
- Need an english channel on tv,for english speakers,not just sky news ect, some more new films in movie seletion
- Thank you very much for your excellent curtesy and services.
- Well served from the MDR restaurants especially from Tantely and Agung.
- Took to long to order drinks and very full, nowhere to sit and relax in bars. Food really aveage.staff not helpfull
- Food mediocre except in speciality restaurants, service really slow, staff fantastic (apart from Guest Services). Massively overcharged on our bill but thankfully rectified before disembarking. Clean, modern ship but although big, the amenities don't reflect this somehow.
- Compared to Mein Schiff it lacked true Christmas Spirit. The food was very good both in the MDR and in the buffet. The ship itself is super clean and very modern.
- Could do with a little bit more Christmas atmosphere. The decorations looked like they were a bit of a rushed job.
- The service at the bars was slow at times (the bar next to the swarovski stairs on Deck 6 and Bar on Deck 8 outside)....
- Unfriendly and defensive guest relations. Marseille shuttle offered for 16,-- p.p. whilst there was a free port shuttle!!! No kettle available whilst we had this on the Virtuosa on our cruise 3 weeks before (answer guest relations was too dangerous!! Placed a special request and never got an answer....
Average total ship rating:
4.1 from 5